Cancellation Policy

Right of withdrawal - applies to parcel delivery only

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days, calculated from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods. To exercise your right of withdrawal, you must contact

BEKA Heiz- und Kühlmatten GmbH
Pankstraße 8
13127 Berlin

Phone: +49 30 474 114 31
Fax: +49 30 474 114 35
Email: infobeka-klimade

with a clear statement (e.g. letter, fax or email by post) of your decision to withdraw from this contract. You can use our sample withdrawal form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal:

If you cancel this Agreement, we will refund all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a standard delivery method other than the cheapest standard delivery method we offer), immediately and no later than fourteen days from the date we receive notice of your cancellation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or surrender the goods to us immediately, but no later than fourteen days from the date on which you informed us of the cancellation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fortnightly period. We shall bear the costs of returning the goods. You shall only be liable for a loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking the condition, properties and functionality of the goods.

Right of withdrawal - applies to shipping via carrier only

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days, calculated from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods. To exercise your right of withdrawal, you must contact

BEKA Heiz- und Kühlmatten GmbH
Pankstraße 8
13127 Berlin

Phone: +49 30 474 114 31
Fax: +49 30 474 114 35
Email: infobeka-klimade

With a clear statement (e.g. letter, fax or email by post) of your decision to withdraw from this contract. You can use our sample withdrawal form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal:

If you cancel this Agreement, we will refund all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a standard delivery method other than the cheapest standard delivery method we offer), immediately and no later than fourteen days from the date we receive notice of your cancellation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or surrender the goods to us immediately, but no later than fourteen days from the date on which you informed us of the cancellation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fortnightly period. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 200 EUR. You will only have to pay for a reduction in value of the goods if this reduction in value is due to handling of the goods which is not necessary for testing the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature.